Privacy policy

1What this covers

How [Registered company name] collects and uses personal data on Vibe Interiors (vibeinteriors.in), under the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000. Signing in means you have read this policy and consent to it.

2What we collect

• Your name, phone number and email, and how you sign in.
• Sign-in and security records: when and from which device or browser you signed in, and your IP address.
• Your homes: the project, tower, size, floor and, if you give it, your flat number; your keys and handover steps; documents and photos you add; family you invite.
• Enquiries you send to a studio, and bookings for Vibe services.
• Payments are handled by Razorpay; we receive whether a payment succeeded, never your card or UPI details.

3How we use it

• To run the service: sign you in, show your data to you and the people you allow, and keep it safe.
• To send what you ask for or turn on: sign-in codes, WhatsApp updates, reminders and emails. You can turn updates off.
• To keep the service secure and find misuse.
• To count, not to profile: we look at totals (such as how many owners plan in a community), never at people, to improve the service.
• To meet legal obligations.
• We do not sell personal data, and we don’t use it for advertising.

4What studios see

A studio sees your details only when you send it an enquiry, or when it has invited you to follow your project. Vibe staff see counts by community, not your homes, except to help you when you ask or to check a photo you sent for your tower.

5Who processes it for us

We use these providers to run the service. Each gets only what it needs:

• Supabase: database and file storage, in Mumbai, India.
• Google Cloud and Firebase: hosting and background jobs, in Mumbai, India; Google sign-in if you use it.
• Email and SMS providers, and WhatsApp (Meta), to send codes and messages.
• Razorpay, for payments.

Some of these may process data outside India under their own safeguards. We also share data if the law requires it.

6How long we keep it

While your account is open. When you delete something, or close your account, it is removed from the live service; copies in backups are deleted as the backups expire. Sign-in and security records are kept as long as they are needed to keep accounts secure. We keep what the law requires us to keep, such as payment records.

7Your rights

• See the personal data we hold about you, and correct or update it.
• Ask us to delete it, and withdraw consent (the service may then stop working for you).
• Nominate someone to exercise these rights if you can’t.
• Complain to our grievance officer, and then to the Data Protection Board of India.
• Write to [support email] from the email or phone on your account.

8Cookies

We use one cookie to keep you signed in, and remember your light or dark choice. No advertising or tracking cookies.

9Security

Data is encrypted in transit and at rest. Each studio’s data is kept apart from others’ by the database itself. Tokens for connected services are encrypted. Access by our staff is limited and recorded.

10Children

The service is for people aged 18 and over.

11Changes

We update this policy when what we do changes, and tell you about material changes before they apply.

12Contact

[Registered company name], [Registered address], Hyderabad, Telangana, India. Write to [support email].

Grievance officer (Information Technology Rules, 2021 and the Digital Personal Data Protection Act, 2023): [Grievance officer name], [grievance email]. We acknowledge a complaint within 24 hours and resolve it within 15 days.